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Privacy Policy – SMS & Mobile Communications Addendum – Prime Leak Detection and Renovation

 

Effective Date: April 14, 2026
Applicable to: https://primedetectionrenovation.com/

This addendum supplements our Privacy Policy and explains how Prime Detection and Renovation (“Company”, “we”, “us”, “our”) collects, uses, stores, and shares information when you communicate with us via SMS (text messaging).

By opting into SMS communications from us, you agree to the data practices described below.

1. What Information We Collect via SMS

 

When you opt in to receive text messages from us, we may collect:

  • Your mobile phone number
  • Date and time of opt-in (consent record)
  • Message content (including any replies such as HELP or STOP)
  • Delivery and response status (e.g., whether a message was delivered or read)
  • Your carrier name (automatically provided by wireless carriers)

We do not knowingly collect sensitive personal information (e.g., health data, social security numbers) via SMS.

2. How We Use Your SMS Information

 

We use your mobile number and SMS-related data solely for the following purposes:

  • To send you appointment reminders, service updates, estimates, promotional offers, and customer support communications that you explicitly requested.
  • To comply with legal obligations (e.g., maintaining a record of your opt-in consent as required by telecommunications regulations).
  • To process your opt-out requests (STOP commands) and help requests (HELP commands).
  • To improve our customer service (e.g., response times, message clarity).

We do not sell, rent, or lease your mobile phone number or SMS opt-in status to any third party for their own marketing purposes.

3. Third-Party Service Providers

 

We may share your mobile phone number and message metadata with trusted third-party service providers that help us deliver SMS messages, such as:

  • Phone.com (or our designated SMS platform provider)
  • Mobile carrier networks (for message transmission)

These providers are contractually prohibited from using your data for any purpose other than facilitating SMS delivery on our behalf. They are also required to maintain appropriate security measures.

4. Data Retention for SMS Communications

 

We retain:

  • Opt-in consent records for as long as you remain subscribed to our SMS communications, plus a reasonable period afterward (typically 1–2 years) to document compliance with legal requirements.
  • Message content for up to 12 months, unless a longer retention period is required by law or needed for dispute resolution.
  • Opt-out requests (STOP commands) indefinitely to ensure you are not contacted again.

You may request deletion of your SMS-related data by contacting us, but note that we may need to retain opt-out records to honor your request not to receive future messages.

5. Your Choices and Rights

Opt-Out (Stop Receiving Messages)

 

You may opt out of receiving SMS messages at any time by texting STOP in reply to any message you receive from us. After you send STOP, we will send one final confirmation message and cease all future texts.

Help

 

For assistance, text HELP in reply to any message, or contact us directly at (888) 700-6057.

Access, Correction, and Deletion

 

You may request access to or deletion of your mobile number from our SMS database by contacting us at (888) 700-6057 or through our website’s Contact Us page. We will respond within 30 days.

6. Security of SMS Data

 

We implement reasonable administrative, technical, and physical safeguards to protect your mobile number and message data from unauthorized access, disclosure, or loss. However, no transmission over the internet or mobile carrier network is 100% secure. You acknowledge that SMS is not an encrypted communication method and agree to assume this risk when opting in.

7. Children’s Privacy

 

Our SMS communications are not intended for anyone under the age of 18. We do not knowingly collect mobile numbers from minors. If you believe a minor has provided their mobile number to us, please contact us to have it removed.

8. Changes to This SMS Privacy Addendum

 

We may update this addendum from time to time. If we make material changes, we will notify you by posting a notice on our website or sending a text message (if you remain opted in). Your continued participation in SMS communications after changes take effect constitutes your acceptance of the updated practices.

9. Contact Us

 

If you have questions about this Privacy Policy update or our SMS data practices, you can reach us at:

10. Mobile Privacy Disclosure (Required Compliance Section)

 

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

You can opt out at any time by replying STOP. Message and data rates may apply.

Terms of Service – Prime Leak Detection and Renovation

Mobile Communications Section (Required Compliance Language)

 

By providing your mobile number and opting in, you agree to receive customer care messages from Prime Leak Detection and Renovation.

  • Message frequency varies
  • Message and data rates may apply
  • You can opt out at any time by replying STOP
  • For help, reply HELP

You can also email us at: service@primeleakdetection.com

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